Frequently asked questions
Find answers to the most common questions about LiveTutor.
What is LiveTutor?
LiveTutor is a premium online tutoring platform connecting Middle Eastern families with tutors who have a clear British or American accent. We offer one-on-one sessions in Mathematics, English, French, Arabic, Science, humanities, Islamic Studies, SAT preparation, and IGCSE subjects.
How do you verify tutor accents?
Every tutor records a voice introduction, and our team listens to it to check for a clear British or American accent. Tutors are then interviewed, and you can tell us which accent you prefer.
What subjects do you offer?
Mathematics and Further Maths, English Language and Literature, French, Arabic, Spanish, German, Urdu and Hindi, the three sciences, Computer Science and ICT, Business, Economics and Accounting, Geography, History, Psychology, Sociology, Politics, Islamic Studies and Global Perspectives, plus SAT, ACT, AP, IELTS, TOEFL and UCAT preparation. The subjects page carries the full list.
How much does tutoring cost?
Every lesson is $15, for every subject and level. Your first lesson is a free trial. After it, families who continue choose a weekly plan of 1 to 5 lessons a week, billed monthly: $60 a month for one lesson a week, up to $300 a month for five.
Do you offer home tutoring?
No. Every LiveTutor lesson is online and one-to-one. Keeping to one format is how we hold a single rate of $15 a lesson across all six countries we serve, with no travel time to pay for.
How do refunds and cancellations work?
Cancel or reschedule a lesson 48 hours or more before it starts and it costs nothing: the lesson goes back into your month and you book another time. Inside 48 hours the lesson is used, because the tutor has held the time. If a tutor cancels or does not attend, that lesson goes back into your month. If nobody joins from your side, the lesson is used in the same way as a late cancellation, because the tutor held the time and was there waiting.
Can I cancel or stop at any time?
Yes. Cancel your plan from the parent portal in one tap. It stops at the end of the month you have paid for, the lessons inside that month still run, and nothing further is charged. There is no notice period and no cancellation fee.
What is the money-back guarantee?
A full refund of the month you paid for, taken from the parent portal, within 7 days of paying for your plan and before your first paid lesson. The plan ends immediately and every scheduled lesson is cancelled. After that window the option closes.
Do unused lessons roll over?
No. A paid month gives you four lessons for every lesson a week, and they are used inside that month. Each month starts the day you pay, so book anything still free from your plan page before that month ends. If the plan is the wrong size, change the number of lessons a week and it takes effect from the next month.
How many free trials can a family have?
One per household. The free trial is a full lesson for your child, funded by us, and it is limited to one per family, so it cannot be claimed twice with a second email address or a second card. If a second child would like to try, email us and we will arrange it.
What age groups do you serve?
We serve students from primary school (ages 7+) through high school (ages 18), including AP and IB level students.
Which countries do you serve?
We primarily serve families in the UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman. Our tutors are available in your timezone (GMT+3 to GMT+4).
Can I change my child's tutor?
Yes. Ask on the support desk in your account and our team matches a new tutor. The lessons left in your month are rebooked into the new tutor's weekly times, and there is no extra charge for the switch.
What platform do you use for sessions?
Lessons open inside the LiveTutor classroom with video, audio, chat, and screen sharing. Sessions are not recorded by default.
Do you offer group sessions?
Currently we focus on one-on-one tutoring to provide the most personalized experience for each student. Group sessions may be introduced in the future.
How does the free trial work?
Your first lesson is a full one-to-one lesson with the tutor we match for your child, and it costs nothing. You tell us the times that suit you and save a card, which is not charged. We match a vetted tutor, usually within a few hours, and the trial is booked with them, on your calendar with a video link. If you want to continue after it, you choose a weekly plan.
Why do you ask for a card before the free trial?
To hold the trial and keep the free lesson to one per household. The card is saved, not charged, and the trial costs nothing. You only pay if you choose a weekly plan after the trial, and a 7 day money-back guarantee covers the plan before the first paid lesson.
When do we find out who the tutor is?
As soon as the match is made, usually a few hours after you save your card. You get the tutor's name, photo, star rating, experience, qualifications, subjects and accent in your account, and you can message them on the LiveTutor message board. Tutor names are not published on the site, which protects our tutors from being contacted off the platform.
Still have questions?
Book a free trial and we will answer all your questions during the lesson.
Claim Your Free Trial